Zoorzio is a subscription service, so there's no physical product to "return" — this page explains how refunds work for our paid plans.

14-DAY MONEY-BACK GUARANTEE

Every new paid subscription comes with a 14-day money-back guarantee. If Zoorzio isn't right for you, contact us within 14 days of your first payment and we'll issue a full refund, no questions asked. This guarantee applies once per customer, to your first paid subscription.

HOW TO REQUEST A REFUND

Email contact@zoorzio.com from the address on your account, with your account email and the date you subscribed. We aim to process eligible refunds within 5–10 business days, back to your original payment method.

AFTER THE 14-DAY WINDOW

Outside the money-back guarantee period, subscription payments are generally non-refundable, including for unused time in a billing cycle. You can cancel anytime to stop future renewals — see Section 5 of our Terms of Service for details on billing and cancellation.

BILLING ERRORS AND DUPLICATE CHARGES

If you believe you were charged in error — for example, charged twice for the same period — let us know at contact@zoorzio.com and we'll investigate and correct it promptly.

LEGAL RIGHTS

Nothing in this policy limits any statutory refund or cancellation rights you may have under the consumer-protection laws of your country, which always take precedence over this policy.

CONTACT US

Questions about a charge or a refund? Reach us at contact@zoorzio.com.